How does it work?
Sign up and take a deep breath – we got it all covered! During the whole process we will keep you informed at each step of the way through the homeowner online portal. Here is what we approach first:
Does American Star have a 24-hour contact channel for the guest?
Yes, we have guest service 24/7.
Are the beddings and towels washed in the own house?
No. All the beddings and towel are washed in external professional laundries after every check-out improving our guests’ experience, diminishing the cost of the electricity, and eventual maintenance of the equipment of the property.
Where does American Star list the properties?
We list on the main online booking channels, through partnerships with travel agencies, and on our own website!
How many beddings and towels are left in the house?
We equip the house with one bedding for each bed, one bath towel and one face towel per guest, and a rug in each bathroom.
Rentals with check-out and check-in on the same day are permitted?
Yes! That is common, and it is called back-to-back. A guest does the check-out at 10 a.m., and another does the check-in at 4 p.m. on the same day. In the meantime, our cleaning, maintenance, and inspection staff work together so that the house is ready for upcoming guests!
Our homeowners are family – we are here for you!
From the moment you reach out to us, our integration team will be present at each step of the way, answering questions and offering guidance.